At Lumis Wood (https://www.lumiswood.com), every handcrafted wooden product is carefully packaged and inspected to ensure it reaches you in perfect condition.
1. Warehouse Locations & Order Processing
Shipment Origin: Our items ship directly from our fulfillment centers in Texas, USA or Guangdong, China, depending on stock availability and your shipping address.
Multiple Packages: If you order multiple items, they may occasionally be dispatched from different fulfillment centers and arrive in separate packages.
Processing Time: Orders are processed Monday through Friday within 1–3 business days. Orders placed over the weekend or on public holidays will be processed on the following business day.
2. Shipping Destinations & Estimated Delivery Times
We ship worldwide using express carriers including USPS, UPS, DHL, and FedEx. Shipping costs are calculated automatically at checkout based on destination and package weight.
| Shipping Destination | Estimated Delivery Time | Typical Carrier |
| United States | 3 – 7 Business Days | USPS / UPS |
| Canada, Europe & Middle East | 5 – 10 Business Days | DHL / Local Postal Courier |
| Australia & New Zealand | 5 – 10 Business Days | DHL / Australia Post |
| Rest of the World | 7 – 15 Business Days | Express International Mail |
Note: Delivery timeframes may be extended during peak holiday seasons, severe weather events, or during customs processing.
3. Order Tracking & Troubleshooting
How to Track: A shipping confirmation email containing your tracking code and tracking link will be sent within 1–2 business days after dispatch. Please allow 24–48 hours for the carrier system to update the initial tracking status.
Tracking Not Updating: If your tracking status shows no movement after 5 business days, the courier may be experiencing regional scan delays or customs processing. Please email info@lumiswood.com, and we will contact the carrier on your behalf.
Packages Marked “Delivered” But Not Received: Check with family members, neighbors, or your local postal branch first. If the parcel remains missing, contact us immediately for assistance. Lumis Wood is not liable for packages stolen after verified delivery.
Returned Packages: If a parcel is returned to sender due to an incomplete address or failure to collect from the local post office, re-shipping fees will apply before the item can be dispatched again.
4. Customs, Duties & Import Taxes
Import Fees: All product prices are displayed tax-free in USD. International packages may be subject to import duties, VAT, or customs clearance fees determined by your local government upon arrival. These charges are the sole responsibility of the customer.
Customs Clearance: Local customs authorities may occasionally require additional documentation or time to clear parcels, which may cause minor delays outside of our control.
5. Contact Customer Support
For any questions regarding your shipment or to request a tracking update, please reach out to our team:
Brand Name: Lumis Wood
Support Email: info@lumiswood.com
Website: https://www.lumiswood.com