1. Where are the products manufactured?
All Lumis Wood products are handcrafted in our specialized woodworking workshop in Guangdong, China, using premium solid woods (such as Walnut, Olive, and Acacia).
2. Where are the products shipped from?
Depending on product availability and your destination, orders are shipped either from our fulfillment center in Texas, USA, or directly from our main warehouse in Guangdong, China.
3. Are you a manufacturer?
Yes, we are a direct manufacturer and independent brand specializing in fine solid wood crafts, jewelry, and accessories.
4. How long have you been involved in this market?
We have been deeply engaged in the woodworking and natural craft industry for over 10 years, dedicated to fine craftsmanship and quality control.
5. Do you take custom orders?
Yes, we accept custom orders and custom laser-engraving, primarily for bulk or wholesale orders. Please email us at info@lumiswood.com to discuss your ideas.
6. Do you have warehouses in the USA?
Yes, we have a warehouse in Texas, USA, allowing us to deliver select popular items quickly to our US customers.
7. What are the shipping options?
We partner with reliable express carriers, including UPS, USPS, DHL, and FedEx, depending on the shipping destination and package size.
8. Do you offer discounts for dealers/wholesalers?
Yes, we warmly welcome dealers, retailers, and corporate buyers. Please contact us via email at info@lumiswood.com for our wholesale catalog and volume pricing.
9. What is the delivery time?
Delivery typically takes 2 to 15 business days, depending on your location and whether the item is shipped from our US or overseas warehouse.
10. Do you offer bulk production for solid wood crafts and accessories?
Yes, we provide bulk manufacturing and wholesale customization for all our solid wood products, including wooden rings, jewelry storage boxes, watches, cufflinks boxes, and accessories.