Privacy Policy

Here at www.lumiswood.com (hereinafter referred to as “we”, “us”, “Lumis Wood”, or “Site”), we are committed to protecting and respecting the privacy of your personal data. This privacy policy explains how your data is collected, used, transferred, and disclosed by Lumis Wood. It applies to data collected when you use our website, interact with us through social media, email, or phone, or participate in our promotions or events.

It covers:

  1. Our commitment to you

  2. How we secure your data

  3. The personal data we collect

  4. How we collect your data

  5. How we use your data

  6. About cookies

  7. How we share your data

  8. Your rights regarding your personal data

  9. Changes to this privacy policy

  10. Fair Information Practices

1. Our Commitment to You

We take the protection of your personal data seriously and will process your personal data fairly, lawfully, and transparently. This privacy policy describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes:

  • 1.1 Complete your order(s)

  • 1.2 Offer you a better shopping experience

  • 1.3 Improve our products and services

  • 1.4 Meet our legal responsibilities

2. How We Secure Your Data

We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

The communication between your browser and our website uses a secure encrypted connection (SSL/TLS) wherever your personal data is involved. We encrypt your data and store it on secure servers behind protective firewalls.

We require any third party contracted to process your personal data on our behalf to have security measures in place to protect your data and treat it in accordance with the law.

In the event of a personal data breach, we will notify you and any applicable regulator when legally required to do so.

3. The Personal Data We Collect

By visiting our website to complete registration, ordering, or inquiries, we collect and store information for legal and operational use, including but not limited to:

  • 3.1 Email address, including email addresses provided via approved third parties associated with login or account creation.

  • 3.2 Shipping and billing addresses, including full name, address details, and phone number.

  • 3.3 Specific information for payment verification and customs compliance.

  • 3.4 Technical data, including IP address, date and time of visit, browser and operating system, and the URL requested.

We also protect all personal information collected offline, such as through phone calls. If we contact you regarding an order or payment, we will only ask for the personal information needed to resolve your issue. When we store information related to an order, it is entered securely through SSL encryption.

While our website is designed for a general audience, we do not knowingly collect data from children or sell products directly to children.

4. How We Collect Your Data

We may collect personal data about you in the following ways:

  • 4.1 Direct Interactions: You may provide us with your Identity, Contact, Financial, Transaction, Profile, and Marketing data by filling in forms online or by corresponding with us by post, phone, email, or messaging services. This includes personal data you provide when you:

    • 4.1.1 Create an account or purchase products on our website;

    • 4.1.2 Subscribe to our newsletter, social media channels, or wishlist features;

    • 4.1.3 Complete a market research survey;

    • 4.1.4 Contact customer support with an inquiry or report a issue;

    • 4.1.5 Log in to our website via third-party social media platforms.

  • 4.2 Automated Interactions: As you interact with our website, we may automatically collect technical data using cookies, server logs, and similar technologies. Please refer to Section 6 (About Cookies) for further details.

  • 4.3 Third Parties: We may receive personal data about you from various third parties, including:

    • 4.3.1 Analytics providers such as Google;

    • 4.3.2 Affiliate networks through which you accessed our website;

    • 4.3.3 Social media platforms when you log in using those platforms;

    • 4.3.4 Technical, payment, and delivery service providers.

5. How We Use Your Data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis varies depending on the purpose:

  • 5.1 We have your explicit consent to do so;

  • 5.2 We need your personal data to perform a contract with you (e.g., to process payment, fulfill your order, or deliver customer support);

  • 5.3 The processing is in our legitimate business interests and not overridden by your rights;

  • 5.4 We have a legal obligation to collect or disclose personal data.

Your personal data is used by Lumis Wood to support a range of activities:

  • 5.5 To register you as a new customer;

  • 5.6 To process and deliver your orders, including tracking order status, managing payments/refunds, and preventing fraud;

  • 5.7 To manage our relationship with you, notify you about changes to our terms or privacy policy, and invite you to leave a product review;

  • 5.8 To administer, protect, and optimize our website (troubleshooting, system maintenance, data hosting, and setting language/currency preferences);

  • 5.9 To deliver relevant content and measure advertising effectiveness;

  • 5.10 To use data analytics to improve our website, craft offerings, marketing strategies, and customer experiences;

  • 5.11 To recommend products, discounts, or promotions that may interest you (where you have opted in);

  • 5.12 To remind you of incomplete tasks via our website, such as abandoned shopping carts.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to meet legal requirements.

6. About Cookies

We use “cookies” to store specific information and track your visits to the Site via desktop or mobile devices. A cookie is a small data file sent to your browser and stored on your device’s hard drive.

Cookies allow us to:

  • Remember your information so you do not have to re-enter it each time;

  • Manage website security and user authentication;

  • Research browsing patterns and measure advertising performance;

  • Track progress and participation in promotions.

You can configure your browser or device privacy settings to block or delete cookies. Please note that blocking cookies may prevent you from using certain features or completing purchases on our website.

We also use third-party tools such as Google Analytics and Facebook Pixel to analyze user demographics and browsing trends to improve our product offerings and marketing campaigns.

7. How We Share Your Data

We do not sell, rent, trade, license, or disclose your personal or financial information, except in the following situations:

  • 7.1 Third-Party Service Providers: We engage third-party companies to perform functions on our behalf (e.g., shipping carriers like DHL/FedEx for order delivery, payment gateways for secure checkout, and analytics services). Disclosed data is limited strictly to what is necessary for service delivery.

  • 7.2 Legal Requirements: We may disclose information if required by court order, law enforcement, or applicable laws, or when necessary to enforce our Terms of Service or protect the rights and safety of Lumis Wood and our users.

  • 7.3 Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be disclosed as part of the transaction subject to this Privacy Policy.

  • 7.4 Non-Personally Identifiable Data: We may share aggregated, non-personally identifiable statistics (such as daily website visitor counts) with marketing partners.

8. Your Rights Regarding Your Personal Data

Under applicable data privacy laws (including GDPR where relevant), you have rights regarding your personal data, including the right to:

  • 8.1 Request access to your personal data;

  • 8.2 Request correction of inaccurate personal data;

  • 8.3 Request erasure of your personal data;

  • 8.4 Request restriction of processing;

  • 8.5 Request the transfer of your personal data (data portability);

  • 8.6 Object to processing of your personal data;

  • 8.7 Object to automated decision-making.

To exercise any of these rights or if you have questions regarding this policy, please contact us via email at info@lumiswood.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be posted directly on our website or communicated to you via email.

10. Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law globally. We adhere to these standards to ensure transparency, security, and consumer control over personal information across all user interactions with Lumis Wood.